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Welcome to Kids Luxury Play Hire Melbourne - AFTERPAY AVAILABLE


Where do you deliver?

The range of castles we offer provide options for all age groups, budgets and event sizes, and our prices include delivery, set-up, pack down and removal of the bouncy castles within the free delivery area, which is specified on the booking form. An additional delivery charge will be applied at checkout when you select the relevant distance from our base. Delivery is free 20km from Frankston South, $60 charge is applied if the delivery is between 20-40km from Frankston South and $100 If it is 40-60km from Frankston South, further distances can be negotiated.

How do you set up the Bouncy Castles?

If the castle is being set up on grass, commercial grade pegs can be used to secure it to the ground.

We can also utilise sand bags which are secured onto the castle using anchor points and clips.

The Castles can be set up both indoors and outdoors depending on the size and space available.

The castle must not be set up in mud, sand, gravel, rocks nor underneath trees, power lines or structures unless a minimum of 1 meter clearance can be observed.

What is the weight limit when using the jumping castles?

Weight limits are to suit the average weight of each age group. It is suggested that the maximum weight limits are as follow, with a guide of no more than 8-1 users at one time for safe play purposes.

Small – 2-5 years, MAX 150kg

Medium – 5-10 years, MAX 250kg

Large – 10+ years, MAX 350kg

We also advise you use your common sense and do not allow more than 8 children
on the castles at any time. This is for safe play purposes.

Do you have insurance?

Alaska’s White Castles are fully insured and if you require a copy of our insurance policy, Please contact us to request this.

How do I make payment?

Simply select your desired bouncy castle and follow the prompts to check out!

The booking process has been simplified so that you are able to fully complete the booking online to secure your event date.

Our payment gateways are secure, safe and simple.

We also offer other payment options, such as taking a deposit to secure your date. Please email us to discuss this option.

Can the jumping castle go in a park?

Due to councils strict regulations in terms of staking castles into the ground, we will not be setting up any of our castles in open fields in parks, as sandbags alone would not be sufficient enough to ensure a safe set up.

What things do I need to consider prior to choosing a bouncy castle?

When it comes to choosing a jumping castle for your event you need to consider the size and space available.

Not every castle is created the same....and neither is the space its going in!

Your first job is going to be to measure your space. This will give you a really good idea of what size castle will fit. Lets say you have a 6m x 6m space - this is going to limit you to roughly a 4m x 4m castle, Australian Standards require us to allow for an additional metre minimum on either side of the castle for clearance.

We can usually be slightly negotiable on the *width* but generally no less than at least a metre on top of the castle size. This allows you to shuffle past to get to the back as well as ensure the castle walls are not up against any trees, walls or objects as a hazard.

Trees overhead? Going indoors? You're going to need something smaller that can accomodate. Also please ensure the area is reasonably flat.

Is there a bond we need to pay and is it refundable

We take great pride in our castles and the effort we put into maintaining them and their brilliant pure white colour and shine.

We require $100 cleaning and damages bond that is payable upon booking the castle to cover for any damages or if the castle is requiring excessive cleaning post use. This bond is fully refundable at the end of your hire if the castle is deemed to have been returned in an acceptable state. Please allow 2- business working days for the bank to process this payment.

What if i need to postpone or cancel our event due to extenuating circumstance or severe weather?

We do recommend that if you are planning on having an outdoor event that you have a back up plan (due to weather unpredictability), that offers you the option of holding your event indoors. Please note the dimensions of our Castles and ensure you have permission from the venue .

In unforseen circumstances or if the Booking is cancelled due to severe weather, you will receive a credit and have the option to move your event date, based on availability of your chosen products.