Frequently Asked Questions

What areas do you service?

We provide jumping castle hire, soft play hire and party setups across Melbourne and the Mornington Peninsula, including inner city, eastern, southern and bayside suburbs. If you are unsure about your location, just ask!

What events do you cater for?

We specialise in kids' birthday parties, first birthdays, baby showers, milestone celebrations & weddings! Our setups are best suited for children aged 1 to 6 years, depending on the equipment selected.

How long does set-up and pack-down take?

We require 45 to 60 minutes for set-up before your event and 45 to 60 minutes for pack-down after the hire period.

We arrive early so everything is ready to go before guests arrive. Please ensure the area is clear and accessible during these times.

What if the weather is bad?

If bad weather is forecast for an outdoor party, we will work with you to reschedule or find the best solution. Child safety always comes first.

Is the equipment cleaned?

Absolutely. All jumping castles and soft play equipment are thoroughly cleaned and sanitised before and after every hire.

Do you require a deposit?

Yes. A non-refundable deposit is required to secure your booking, with the remaining balance due before your event date.

Do children need to be supervised?

Yes. Adult supervision is required at all times while children are using the equipment.

How much space do I need?

Space requirements vary by setup. Each product listing includes size guidelines. If you are unsure, send us a photo or measurements, and we will help you choose the right option.

Can I combine jumping castles, soft play and party styling?

Yes. Our packages are designed to mix and match beautifully, creating a stylish and cohesive kids' party setup in Melbourne.

How far in advance should I book?

We recommend booking early, especially for weekends and peak party seasons, as dates fill quickly.

How do I book?

You can book or enquire directly through our website or contact us via phone or email. We will guide you through everything from there.

Still have questions?

If you need more information or have something specific in mind, feel free to get in touch, we are always happy to help make your party extra special!

📞 Call or Text Us: 0404 362 448
✉️ Email: hello@alaskaswhitecastles.com.au