Returns & Refunds
At Alaska’s White Castles, we’re here to make your event stress-free and memorable. Since we provide hire services (not product sales), our returns and refunds work a little differently to a retail store.
Below is everything you need to know:
Cancelling Your Booking
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72 hours’ notice: If you need to cancel, please email us at hello@alaskaswhitecastles.com.au at least 72 hours before your event.
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Less than 72 hours’ notice: Unfortunately, your hire fee will be forfeited.
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Same-day cancellations: The full hire fee is non-refundable unless otherwise agreed.
Weather Policy 🌦️
Safety always comes first.
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If high winds, rain or unsafe weather are forecast, we may need to cancel or reschedule.
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If this happens, we’ll give you a one-time credit (valid for 12 months) to use for a future booking.
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If the equipment has already been set up, or if you’ve already rescheduled once, no credit or refund will apply.
Rescheduling
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You can reschedule once at no cost, with your full hire fee credited to a new date.
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Any further rescheduling or cancellation will result in your hire fee being forfeited.
Refunds
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No refunds apply for cancellations or weather disruptions
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Refunds will only be issued if we are unable to supply your booking due to circumstances within our control.
Damage, Cleaning & Bonds
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A refundable bond may be required with your booking.
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After your event, we’ll inspect the equipment. If it’s returned clean and in good condition, your bond will be refunded.
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Cleaning fees (from $200) or repair fees (from $500) may be deducted if the equipment is damaged or excessively dirty.
✨ We always recommend having a backup plan for outdoor events, just in case the Melbourne weather doesn’t play along!