By proceeding with this booking, you (The Hirer) agree to the following Terms and Conditions set by Alaska’s White Castles (The Lessor). 

1. Payment & Booking Confirmation 

• A deposit is required to confirm your booking. 
• Full payment is required 7 days before the booking date. 
• If the equipment is hired for use at an external venue (e.g. public space, park, public hall, event space etc.), The Hirer is responsible for ensuring venue access. If the venue denies access and The Lessor is provided less than one week's notice, the booking will be cancelled, and the hire fee forfeited. 

2. Equipment Setup & Supervision 

• The Hirer must ensure the setup area is clear of furniture and clean of debris (e.g. pet droppings, rocks, glass, and sharp objects) before installation. 
• Setup Restrictions: equipment cannot be set up on rocky and uneven surfaces, dirt, gravel, mud, sand, or underneath trees without at least 1 metre of clearance. 
• A responsible adult (18+) must supervise at all times. 
• Maximum Weight Limits:
  • Medium Castle: 200kg total 
  • Large Castle: 250kg total 
  • No person over 100kg is permitted on the inflatables. 
• Shoes, socks, sharp objects, and foreign items are not allowed on the castle. 
• The equipment must not be moved after setup. 

3. Safety & Rules 

The following rules must be followed at all times: 

• No shoes, socks, food, drinks, water, or beverages on the equipment. 
• No face paint, slime, or other staining materials. 
• No animals, sharp objects, or jewellery. 
• No flipping, wrestling, or rough play. 
• No climbing walls, hanging from the exterior or interior, or jumping off the inflatable. 
• Do not exceed the maximum weight limits. 
• Riders with pre-existing health conditions, pregnant women, and individuals with casts, braces, or injuries are not permitted. 

4. Adverse Weather Conditions & Cancellation Policy 

• Wind Policy:
  • If winds exceed 40km/h the castle must be deflated immediately. 
  • For all 5x5m castles, if winds exceed 25km/h the castle must be deflated immediately. 
• Rain Policy: If heavy rain (greater than or equal to 2mm) is forecast, the booking may need to be rescheduled or cancelled. 
• In the event of unsafe weather conditions, Alaska’s White Castles reserves the right to cancel or reschedule the booking. 

5. Damage & Cleaning Fees 

• The Hirer will be charged for any damage, staining, or misuse of the equipment. 
• Cleaning fees start from $200 for excessive mess, and repair fees start from $500. 
• The minimum fee for damage requiring repair is $500, plus $100 per hour for labour, materials, and transport. 
• Failure to return the equipment in a hireable state may result in full replacement costs starting at $2,000. 

6. Liability & Indemnity 

• Alaska’s White Castles is not liable for any injuries, damages, or losses resulting from improper use, lack of supervision, or failure to follow safety instructions. 
• The Hirer shall indemnify Alaska’s White Castles against any claims, legal fees, or costs associated with misuse of the equipment. 

7. Hirer Responsibilities 

The Hirer must be present for unit handover, safety instructions, and pack-down. 

If the inflatable deflates, The Hirer must:

1. Check that the blower is switched on. 

2. Inspect the blower intake and tubes for blockages. 

3. Ensure the blower has not tipped over. 

4. If the issue persists, contact us immediately at 0411 566 006. 

• The Hirer must keep pets away from the equipment for the duration of the hire. 
• If pets are found to have been inside or on the equipment, additional cleaning or damage fees will apply. 

8. Cancellations & Refunds 

• Cancellations must be made in writing at least 72 hours notice via email to hello@alaskaswhitecastles.com.au. 
• Same-day cancellations will result in the full hire fee being forfeited unless otherwise agreed upon. 
• If weather conditions prevent safe setup, Alaska’s White Castles may cancel or reschedule the booking. 
• A one-time credit (valid for 12 months) may be issued for weather-related cancellations, but no refunds will be provided. 
• The Hirer may reschedule once, for a full credit of the hire, however, subsequent rescheduling or cancellation will result in the full hire fee being forfeited. ○ It is recommended that you have a back-up plan for any outdoor event to account for weather unpredictability. 
• Credits do not apply should weather impact your hire after the equipment has been setup or if you have already rescheduled your event once. 
• No refunds apply.